CLASS 11 BST CH-5 CASE STUDIES AND VALUE BASED QUESTIONS (EMERGING MODES OF BUSINESS)

 

CLASS -11 BUSINESS STUDIES 
CHAPTER - 5 EMERGING MODES OF BUSINESS 

CASE STUDY AND VALUE-BASED QUESTIONS WITH ANSWERS 

Q 1. Unique enterprise is dealing in auto spare parts. With the expansion in business the enterprise found that the decisions are delayed and level of coordination is coming down. The CEO called for a meeting of all the managers. Ravi a newly appointed manage suggested that company should have its own internet so that all the employees can interact and pass important information to each other through internet. Even short meetings different departments can be conducted through Video conferencing to take fast action The CEO liked the idea and installed an internet for connecting all the employees in line 

(a) Which branch of e-business is suggested by Mr. Ravi? 

(b) What are the benefits provided by e-business? 


Ans. (a) Intra B. 

(b)    Easy to Set Up: It is easy to set up an electronic business. You can set up an online business even by sitting at home if you have the required software, a device, and the internet.

·         Cheaper than Traditional Business: Electronic business is much cheaper than traditional business. The cost taken to set up an e-business is much higher than the cost required to set up a traditional business. Also, the transaction cost is effectively less.

·         No Geographical Boundaries: There are no geographical boundaries for e-business. Anyone can order anything from anywhere at any time. This is one of the benefits of e-business.

 

 Q. 2. Mr. Rajiv wants to buy a new sofa set for his house, but he did not have space to keep. He planned to sell the old sofa through OLX, so that he can get some surplus money and space for new sofa set. He got very good response and out of many buyers, he chooses the buyer who gave him the best price.

(a) Which are the two parties involved in transaction mentioned in above case? 

(b) What branch of e-business is referred in above case? 


Ans. (a) Customer and Customer. 

        (b) C2C. 


Q, 3. ABC Ltd. is specialized in consultancy service. The company make software for a reputed bank of USA. It is also specialized in making accounts of that bank. To carry on this work, ABC Ltd, hired professionals like engineers, CA, etc., who are very competent in providing such services. 

(a) Name the kind of business carried by ABC Ltd. 

(b) Explain the features of business mentioned above. 


Ans. (a) Knowledge process outsourcing (KPO), 9 

       (b) 1. It is the upward shift of BPO

        2. It focuses on knowledge expertise instead of process expertise.

        3. It provides all non case activities.

        4. It has no pre-determined process to reach a conclusion.

Q. 4. Infotech Ltd. is running a website for selling gift items and getting orders from all over the country. Recently, the company got the order of 100 pieces of a particular gift item from a company for its employees. Infotech arranged the items and delivered it on time but the company returned the whole lot and said that they ordered some other item and not the one which is delivered. The Infotech had to accept the rejected order back as they were not having a proper record of the item selected by the company. 

(a) State the problem/risk faced by Infotech. 

(b) How can Infotech Ltd. avoid this risk? 

(c) State other risks related to e-business. 

Ans. (a) It is a transactional risk. 

        (b) By using a software called 'Cookies. 

        (c) (i) Storage Risk 

             (ii) Risk of Intellectual property. 


Q. 5. Mrs. Sushma has to travel a lot and usually come late night from her workplace. She is always worried to carry huge amount of cash in her purse as she purchase all her household things on the way. 

(a) Suggest how she can avoid carrying cash, but still buy the things on the way. 

(b) Suggest other utilities of smart card.

Ans. 1.Mobile communication: Smart cards are being used in mobile communications                        extensively throughout the world. Thus, people can communicate from one place to another easily.

         2.Pay phones : Smart cards may be used for pay phones. Instead of inserting coins in              telephone instruments, smart cards may be used.

         3.Retailing : Smart cards are used for purchasing products just like debit or credit cards.

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